Delivery notes
Shipping & Delivery Policy
Shipping and collection details for small works, sculptural chairs, commissions, and international enquiries.
Shipping & Delivery
I pack and ship works from my studio in Inner West Sydney. Each work is handled individually, with packing chosen to suit its size, material, fragility and value.
This policy should be read together with the Website Terms and Conditions of Use and Sale.
Where I Ship
Standard online checkout is available for delivery within Australia only.
International shipping is not available through standard checkout at this stage. If you are outside Australia and interested in a work, email studio@hollykayparsons.com before purchasing. International shipping may be considered case by case, depending on the work, destination, customs requirements, carrier options and cost.
Dispatch Timeframes
Dispatch time begins once payment has cleared and the order has been confirmed.
- Small works available through checkout: usually dispatched within 3-5 business days.
- Sculptural chairs, larger works or fragile works: quoted and arranged separately. Dispatch timing depends on packing, crating, courier availability and collection requirements.
- Commissions or works requiring special arrangements: timing will be confirmed in writing before payment or dispatch.
If dispatch will take longer than expected, I will contact you as soon as reasonably possible.
Shipping Costs
Shipping is charged by work, based on size, weight, material, packing needs, value and delivery method.
The shipping cost for each work is shown on the relevant artwork page and at checkout.
For larger, heavier, fragile or unusually shaped works, shipping may be quoted separately before the order is confirmed.
Shipping Method
Small works are generally shipped using Australia Post Parcel Post or an equivalent tracked parcel service.
Where available and appropriate for the value of the work, parcels are sent with:
- tracking;
- Signature on Delivery; and
- transit insurance or Extra Cover.
Authority to leave, safe drop or unattended delivery is not available unless expressly agreed in writing before dispatch.
For larger sculptural works, chairs or works that fall outside Australia Post size, weight or handling limits, I may use a specialist courier, blanket-wrap service, custom crate, or another delivery arrangement agreed with you in writing.
Delivery Timeframes
Delivery times depend on the carrier, destination and seasonal conditions.
As a guide:
- Metro Australia: approximately 2-7 business days after dispatch.
- Regional Australia: approximately 5-14 business days after dispatch.
- Remote areas: may take longer.
These timeframes are estimates only. Delivery may be affected by public holidays, weather, carrier delays, remote-area routing, depot backlogs or other events outside my control.
Tracking
You will receive tracking details by email once your work has been dispatched, where tracking is available for the chosen delivery service.
Please monitor the tracking information and contact studio@hollykayparsons.com promptly if anything appears incorrect or delayed.
Packaging
Each work is carefully packed according to its form and material.
Small sculptural works are packed with protective wrapping, cushioning, rigid boxing and internal support to reduce movement in transit.
Flat works, photographic prints and hand-printed woodblock prints are packed using materials suitable for works on paper, which may include acid-free tissue, rigid backing, protective sleeves, flat mailers, mailing tubes or other appropriate supports depending on the work.
Larger sculptural works and chairs may require custom packing, blanket-wrap transport, crating, or specialist courier handling.
Packaging is chosen to protect the work in transit. Please keep all packaging until you have inspected the work and confirmed it has arrived safely.
Risk and Delivery
Risk passes in accordance with the Website Terms and Conditions of Use and Sale.
In practical terms, the work remains at my risk until it is delivered by signature-required delivery to:
- you;
- your nominated agent or representative; or
- the delivery address you provided at checkout, where delivery is signed for by a person at that address.
If you collect a work in person, risk passes when the work is handed to you or your nominated representative.
If you arrange your own courier or carrier, risk passes when the work is handed to that courier or carrier.
If Your Work Arrives Damaged
If your work arrives damaged, email studio@hollykayparsons.com, preferably within 24 hours to allow lodgement of a claim to Australia Post, and at most within 7 days of delivery.
Please include:
1. proof of purchase;
2. clear photographs of the outer packaging;
3. clear photographs of any internal packaging or wrapping;
4. clear photographs of the damage to the work; and
5. a short written description of the damage and the condition in which the work arrived.
Please keep the work and all packaging as received until I have had a reasonable opportunity to assess the issue and, where relevant, make inquiries with the carrier.
Where damage occurred before risk passed to you, I will take reasonable steps to resolve the matter. Depending on the work and the nature of the damage, this may include repair, refund of the purchase price paid, or another remedy required by law.
Because works may be unique or edition-specific, replacement may not be available or practicable.
This process does not exclude, restrict or modify any rights you may have under the Australian Consumer Law.
Lost or Delayed Parcels
If tracking shows a delivery issue, or if a parcel has not arrived within the expected delivery window, email studio@hollykayparsons.com.
I will review the tracking information and, where appropriate, lodge an inquiry with the carrier.
If a parcel is confirmed lost before risk has passed to you, I will work with you in good faith to resolve the matter, which may include a refund or another remedy required by law.
Collection in Person
Collection from the studio in Inner West Sydney is available by appointment.
If you choose local pickup at checkout, collection details will be provided in your receipt email.
You can also email studio@hollykayparsons.com before purchasing if you would like to discuss collection.
If you collect a work in person, please inspect the work at collection. Risk passes when the work is handed to you or your nominated representative.
Returns and Change of Mind
I do not offer returns, exchanges or refunds for change of mind, except where required by law.
Your rights under the Australian Consumer Law are not affected. Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded.
Contact
For shipping questions, damaged works, tracking issues or collection enquiries, email:
studio@hollykayparsons.com